Effective Date: 03-06-2025
At Prime Lumora, we aim for 100% client satisfaction. However, due to the nature of digital marketing services, certain refund limitations apply.1. EligibilityRefunds may be issued under these conditions:Service was not delivered as described.Work has not yet begun on the project.Duplicate payments were made.2. Non-Refundable CasesChange of mind after project commencementDelayed client input or communicationResults not meeting expectations due to third-party platforms (e.g., Google, Facebook)3. ProcessRefund requests must be made in writing within 7 days of payment. Approved refunds will be processed within 10 business days.Contact:Email: billing@primelumora.com